Shipping policy

Shipping Policy

Thank you for choosing Inscentive! This Shipping Policy explains our shipping practices, delivery estimates, and order procedures to help ensure a smooth shopping experience.

Shipping Methods & Delivery Timeframes

Standard Shipping

  • Estimated delivery: 5–12 business days after order processing.

  • Reliable and cost-effective shipping option.

Expedited Shipping

  • Estimated delivery: 3–7 business days after order processing.

  • Available on select orders and destinations.

International Shipping

  • Available to select countries worldwide.

  • Estimated delivery: 7–20 business days depending on destination.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Please note that delivery timeframes are estimates only and may vary due to carrier delays, customs processing, weather conditions, holidays, or other factors outside our control.

Tracking information will be provided once your order has been dispatched.

Shipping Costs

Shipping costs are calculated at checkout and may vary based on destination, shipping method selected, and promotional offers.

Any applicable customs duties, import taxes, or local fees are the responsibility of the customer.

Order Processing & Fulfillment

Processing Time

Orders are typically processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Order Confirmation

Once your order is placed, you will receive an order confirmation email. A second email containing tracking information will be sent once your order has shipped.

Lost or Damaged Orders

If your order arrives damaged, defective, or appears to be lost in transit, please contact us within 7 days of the expected delivery date at support@inscentive.shop.

We will work with the shipping carrier to investigate the issue and, where appropriate, arrange a replacement or refund.

Returns, Changes & Cancellations

Returns

Returns may be requested within 30 days of receiving your order, subject to our Return & Refund Policy.

To initiate a return, please contact:

support@inscentive.shop

Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Order Changes & Cancellations

Requests to modify or cancel an order should be submitted within 24 hours of purchase.

Once an order has entered processing or shipment, cancellation or modification may not be possible.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Where applicable, we will provide return instructions and arrange a replacement or refund.

Potential Service Interruptions

Delivery times may occasionally be impacted by:

  • Severe weather events

  • Carrier disruptions

  • Customs inspections

  • Peak holiday seasons

  • High order volumes

If significant delays occur, we will do our best to keep customers informed via email.

Order Tracking

Tracking information is provided via email once your order ships.

Customers can monitor their shipment directly through the carrier's tracking portal.

For assistance with tracking updates, please contact our support team.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Email: support@inscentive.shop

Website: https://inscentive.shop

Thank you for shopping with Inscentive.